Churchill Downs’ Evans and other CEOs discuss customer service in Forbes interview

by | 07.10.2012 | 9:43am

In a recent interview with Forbes, Robert Reiss interviewed three of the country's top CEOs regarding their best practices for exceptional customer service. One of the people interviewed was Bob Evans, CEO of Churchill Downs.

Some of the questions asked were “How have you changed your business around customers?” and “Is there anything special you do to connect with customers?”

When asked “What characteristics lead to exceptional customer service?”, Evans answered, “I love people who are just unwilling to stop until they get it right, whatever it is, they just don't stop until they get it right.”

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