The new FanDuel Sportsbook at Meadowlands Racetrack has at least one very unhappy customer.
Late in the Oakland Raiders-Denver Broncos game on Sunday, Anthony Prince placed a bet on the Broncos, who were behind by two points, although in position to kick a short field goal that would likely win the game. According to FanDuel, the odds should've been updated to make the Broncos 1-6, meaning a small payout for the field goal being good.
Instead, FanDuel said a glitch caused the odds to show the Broncos at 750-1 to win the game. Seeing that line, Prince put down $110, and when the Broncos made the field goal, he thought he made more than $82,000 instead of the $18.35 he should've collected.
FanDuel identified the mistake and has refused to pay Prince, citing its policy that it cannot pay out tickets placed with obvious pricing errors.
The company did offer $500 and free skybox seats at three New York Giants games, but Prince refused and has said he will hire a lawyer.
FanDuel issued the following statement Thursday:
“Above all else, sports betting is supposed to be fun. As a result of a pricing error this weekend, it wasn't for some of our customers. For eighteen seconds, bettors were offered odds paying out 750-1 on the Denver Broncos converting a 36 yard field goal. A 36 yard field goal has approximately an 85% chance of success, so the astronomical odds offered on something highly likely to occur was very obviously a pricing error. These kinds of issues are rare, but they do happen. We have clear house rules about how such obvious pricing errors are treated, which is to pay winners at the correct price.
“For those familiar with the industry these rules are understood, but we realize a lot of our customers are new to sports betting and were not familiar. We want FanDuel to be a sportsbook for all bettors, and we want sports betting to be fun. So, this one's on the house. We are paying out these erroneous tickets and wish the lucky customers well. Going forward, we are working with the New Jersey Division of Gaming Enforcement to improve our processes and procedures. We will also work with others in the industry on educating bettors on these and similar instances and how they work.
“We are committed to ensuring sports betting is reliable and fun for everyone, and we don't want an eighteen second error to define anyone's experience. So let's have fun. This weekend, we're giving away $82,000 to our customers, by adding $1,000 to the account of 82 lucky users. Any person who has a FanDuel Sportsbook online account as of 10AM ET this Sunday will be eligible for random selection. Wagering is permitted only while present in New Jersey. Full terms and conditions are available at www.sportsbook.fanduel.com. Good luck!”
New to the Paulick Report? Click here to sign up for our daily email newsletter to keep up on this and other stories happening in the Thoroughbred industry.
Copyright © 2019 Paulick Report.