Portland Meadows To Host ‘Sorry For the Long Lines – Customer Appreciation Day’

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Racing at Portland Meadows Racing at Portland Meadows

Sunday July 21, 2013 was a day to remember at Portland Meadows for many good reasons.  The day marked the beginning of our second Summer Race Meet and recent day records were set for attendance and handle.  Portland Meadows does not charge for parking or admission but the crowd was estimated at about 6,000 people.

“The good news is that a record amount of people came to the track,” said general manager Will Alempijevic.  “The bad news is that we weren’t as ready as we needed to be to provide a good level of customer service.  Lines at many points of sale were too long leaving our customers frustrated and disappointed.  I hope our customers that came to the track on opening day know that we have the resources to do a better job and are cable of providing great customer service and a great experience at the track.”

As a result, Portland Meadows has made day three of our race meet, Sunday August 4, 2013, “Sorry for the Long Lines – Customer Appreciation Day.”

There will be numerous deals and specials plus a second chance draw for people holding losing pari-mutuel tickets.

“Our goal is for everyone who came on opening day to come back and enjoy a true day at the track experience,” added Alempijevic.  “We are sorry for the long lines and hopefully our customers visit us again.”

Post time on Sunday August 4, 2013 is 1:45 PM.

Details of promotions and specials

Specials

$1.00 Items

  • Coors Light (12 oz. can)
  • Hot Dog
  • Pretzel
  • Fountain Drinks (16 oz.)
  • Bottled Water
  • It’s It Ice Cream Sandwich

$2.00 Item

  • Live Racing Program

$3.00 Items

  • Pulled Pork Sandwich
  • Draft Beer (16 oz. All varieties: Domestic, Micro and Import)

Special Offers

  • Order a Portland Meadows signature cocktail and receive a free collectible Portland Meadows Jockey Boot Glass
  • 25% off all NEW 2013-2014 Portland Meadows Merchandise

Second Chance Draw

  • Enter the draw by writing your name on the back of any losing Portland Meadows pari-mutuel ticket.  Entries will be accepted up until the 5th race of the day (approximately 3:41 PM).  The draw will take place after entries close and the complete set of winners will be announced by the 6th race (approximately 4:11 PM).  Only one prize per person.  You must be present to win.  Twenty prizes (total value: $2,300) will be offered and the names will be drawn in numerical order.

Prizes offered:

  1. $25 Portland Meadows Food and Beverage Gift Card
  2. $25 Portland Meadows Food and Beverage Gift Card
  3. $25 Portland Meadows Betting Voucher
  4. $25 Portland Meadows Betting Voucher
  5. $25 Portland Meadows Food and Beverage Gift Card
  6. $25 Portland Meadows Food and Beverage Gift Card
  7. $25 Portland Meadows Betting Voucher
  8. $25 Portland Meadows Betting Voucher
  9. $50 Portland Meadows Food and Beverage Gift Card
  10. $50 Portland Meadows Food and Beverage Gift Card
  11. $50 Portland Meadows Betting Voucher
  12. $50 Portland Meadows Betting Voucher
  13. $100 Portland Meadows Food and Beverage Gift Card
  14. $100 Portland Meadows Food and Beverage Gift Card
  15. $100 Portland Meadows Betting Voucher
  16. $100 Portland Meadows Betting Voucher
  17. $250 Portland Meadows Food and Beverage Gift Card
  18. $500 Portland Meadows Food and Beverage Gift Card
  19. $250 Portland Meadows Betting Voucher
  20. $500 Portland Meadows Betting Voucher

REWARDS Draw

  • All REWARDS customers who wager a minimum of $20 on the Portland Meadows card of racing on Sunday August 4, 2013 will be automatically entered into a random draw to win one of five prizes of 50,000 REWARDS points (250,000 REWARDS points offered in total).  The draw will be conducted on Monday August 5, 2013.
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  • guest

    So basically the track was unprepared and screwed up leaving customers upset and unhappy….now they want them to come back?

    Only horse racing thinks this way….piss off the customer and they will come back anyway.

  • nu-fan

    The track miscalculated but they admitted it and I bet that the public will give this track another try. The first rule of crisis management is to own up to the goof, apologize and make good in the future. Looks like they understand this. Wish Portland Meadows best of luck in their future endeavors.

  • Don Reed

    What normal 100+ IQ person says “points of sale” – nitwit business jargon – when he or she is trying to establish a conversational rapport with customers who have already been burned once?

    It’s good that they’re scheduling a make-up day (invite Revlon to be a co-sponsor), but fiercely eliminate the habitual corporate tone of voice that implies the “alibi.”

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