TWINSPIRES.COM PROBLEMS CAUSE CONTEST CANCELLATION
Sunday, November 30th, 2008It was billed as the “Biggest Vegas Qualifier Ever,” but horseplayers who paid $250 to enter Saturday’s TwinSpires.com contest in hopes of getting a berth in the annual National Handicapping Championship might call it the biggest online screw-up since the Churchill Downs-owned wagering platform melted down on Kentucky Derby Day earlier this year.
Midway through Saturday’s 15-race contest, many of the 550 entrants were unable to make their online selections. Instead they got an error message saying “database connection failed; too many connections.” The problem went on for at least five races, and there was no communication from TwinSpires.com to participants. “Obviously, it was not pleasant for the players,” one contestant wrote to the Paulick Report.
Vernon Niven, president of TwinSpires.com and executive vice president of Churchill Downs Inc., told the Paulick Report a decision was made to cancel the contest, refund all entry fees and reschedule the qualifying event as soon as possible. Fifteen berths were scheduled to be awarded for the National Handicapping Championship, to be held in Las Vegas Jan. 23-24. Prize money in that event, sponsored by the National Thoroughbred Racing Association and Daily Racing Form, is expected to be $1 million.
“We had a database failure with the contest engine that overloaded some queues and caused the login process to freeze,” Niven told the Paulick Report. “Not every player was affected but due to the nature of this we had to cancel the contest and will be refunding everyone.”
No wagers were processed incorrectly, according to Niven, although he said the issue also prevented TwinSpires.com telephone operators from placing wagers via telephone. Some TwinSpires customers not involved in the handicapping contest also experienced log-in problems.
“It’s a huge embarrassment for all of us, and we pride ourselves in our contests,” Niven added. “It’s a slap in our players’ faces. We’ll look at who was affected and how they were affected.”
Saturday’s problem, on top of the Derby Day online wagering malfunction, comes from a company that hired a CEO in Bob Evans with a tech-savvy reputation and has a “think tank” division based in California’s Silicon Valley.
“CDI, which promotes itself as racing’s technology company has failed to deliver,” a contest player wrote to the Paulick Report. “I know I’ll be cancelling my account after this and the Derby Day fiasco.”
“We do pride ourselves on having an outstanding technology team and are working on this as best we can,” Niven said. “We did have problems on Derby Day 2008. That was a different issue – a wagering platform problem. We fixed that issue, as evidenced by Breeders’ Cup Day. This was a different issue. It is one of those things that our guys missed. It was a programming error on our part having to do with database queries that allowed our queues to overflow.
“Our players should not have to worry about that. We are contacting our players to let them know that we apologize and that we will be refunding them within 24 hours.”
Copyright © 2008, The Paulick Report
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